Seeladora - Social Service Agency CRM

Think Build Push first created a simple online application that would allow aid seekers to fill out their application for aid online, using just their phone. This simple application helped people who were on the edge of falling into deeper poverty but who still had a job. Or aid seekers who were physically incapable of showing up in person to the aid agency due to disability or lack of transportation access. Unable to take time off work to come into a social service agency, aid seekers could now apply and get feedback from social workers on the status of their application and instructions for how to get their badly needed aid.

With the increase in applications, it soon became obvious that more tools would be needed just to manage the application flow as well as tracking and reporting for continued grants and funding. Eventually, Think Build Push helped create 8 modules in addition to basic social service tracking to manage every aspect of giving aid.

• Food pantry management including checkout and inventory
• Learning management for job training, parenting and budgeting classes among others
• Lobby check in and appointment settings
• Donor management
• Homeless shelter management
• Event management such as back to school and health fairs with aid tracking and distribution caps
• Custom, dynamic reporting module to fulfill grantor requirements and track distribution across programs
• Drag and drop forms and surveys tied directly to aid activity

All modules worked together seamlessly so that a social worker could see everything at a glance that the aid seeker was receiving and gain deeper insights. As Seeladora grew, Seeladora agencies in a region could share information with other agencies securely, each being able to see what the aid seeker was getting from other agencies. This led to many improvements for aid seekers as agencies were able to coordinate and find more aid from other agencies that they may have never worked with before. Suddenly, aid seekers that were getting food assistance from one agency, job training form another but struggled to find help with housing assistance would be introduced to a third agency, all working together to make sure that the aid seeker was getting everything they needed which reduced backsliding and patchy care. Whole families were getting the help they needed at the same time and improving their futures with sustainable and effective care.

More people got the care they needed that was cheaper for the agencies to provide in the long term because they saw the same aid seekers less and less as more effective and timely aid took root in their lives. Because smaller agencies were now able to track their activity accurately and prove their efforts more easily, they could provide more services with less overhead and cheaper all while helping more people and gaining more funding.